Privacy Policy Overview
Last Updated: January 2025
AcrossMart Nigeria Limited ("AcrossMart", "we", "us", or "our") is
committed to protecting your privacy. This Privacy Policy explains
how we collect, use, disclose, and safeguard your information when
you use our mobile application and website.
By using AcrossMart, you consent to the data practices described
in this policy. If you do not agree with our policies, please do
not use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide
when using our Platform, including:
-
Account Information: Name, email address, phone
number, password
-
Profile Information: Profile photo, address,
city, state
-
Payment Information: Bank account details,
transaction history (we do not store full card numbers)
-
Seller Information: Business name, business
address, CAC registration, bank details
-
Communication Data: Messages sent through the
platform, support inquiries
Automatically Collected Information
When you access our Platform, we automatically collect certain
information:
-
Device Information: Device type, operating
system, unique device identifiers
-
Usage Data: Pages visited, time spent, clicks,
search queries
-
Location Data: General location based on IP
address; precise location only with your consent
-
Log Data: IP address, browser type, access
times, referring URLs
How We Use Your Information
We use the collected information for various purposes:
-
Service Delivery: To process orders, facilitate
transactions, and provide customer support
-
Account Management: To create and manage your
account, verify your identity
-
Communication: To send order updates,
promotional offers (with consent), and important notices
-
Improvement: To analyze usage patterns and
improve our Platform
-
Security: To detect fraud, prevent abuse, and
maintain platform security
-
Legal Compliance: To comply with applicable
laws and regulations
-
Personalization: To provide personalized
product recommendations and content
Information Sharing
We may share your information in the following circumstances:
With Other Users
-
Sellers receive buyer delivery information to fulfill orders
- Buyers can see seller business information and ratings
With Service Providers
-
Payment processors (Paystack, Flutterwave) for transaction
processing
- Delivery partners for order fulfillment
- Cloud hosting providers for data storage
- Analytics providers to understand usage patterns
For Legal Reasons
- To comply with legal obligations or court orders
- To protect our rights, privacy, safety, or property
- To investigate potential violations of our Terms
Business Transfers
In the event of a merger, acquisition, or sale of assets, your
information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational measures to
protect your personal information:
-
Encryption: Data transmitted between your
device and our servers is encrypted using SSL/TLS
-
Secure Storage: Personal data is stored on
secure servers with access controls
-
Authentication: We use secure authentication
methods including OTP verification
-
Regular Audits: We conduct regular security
assessments and updates
While we strive to protect your information, no method of
transmission over the Internet is 100% secure. We cannot guarantee
absolute security.
Your Rights
You have certain rights regarding your personal information:
-
Access: Request a copy of the personal
information we hold about you
-
Correction: Request correction of inaccurate or
incomplete information
-
Deletion: Request deletion of your personal
information (subject to legal retention requirements)
-
Portability: Request your data in a portable
format
-
Opt-Out: Unsubscribe from marketing
communications at any time
-
Account Deletion: Delete your account through
the app settings
To exercise these rights, contact us at
privacy@acrossmart.com
or through our
Contact Page.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
-
Comply with legal obligations (tax records, transaction history)
- Resolve disputes and enforce agreements
- Maintain business records
Typical retention periods:
-
Active Accounts: Data retained while account is
active
-
Transaction Records: 7 years (legal
requirement)
-
Deleted Accounts: Personal data deleted within
90 days (some data may be retained for legal compliance)
- Marketing Preferences: Until you opt out
Cookies Policy
Our website uses cookies and similar tracking technologies to
enhance your experience.
What Are Cookies?
Cookies are small text files stored on your device when you visit
our website. They help us remember your preferences and understand
how you use our Platform.
Types of Cookies We Use
-
Essential Cookies: Required for the website to
function properly (authentication, security)
-
Functional Cookies: Remember your preferences
and settings
-
Analytics Cookies: Help us understand how
visitors interact with our website
-
Marketing Cookies: Used to deliver relevant
advertisements (with consent)
Managing Cookies
You can control cookies through your browser settings:
- Block all cookies (may affect website functionality)
- Delete cookies after each session
- Accept only first-party cookies
- Receive notification when cookies are set
Note: Blocking essential cookies may prevent you from using
certain features of our Platform.
Third-Party Cookies
Some cookies are set by third-party services we use:
- Google Analytics (usage analysis)
- Facebook Pixel (advertising)
- Payment processors (transaction security)
Children's Privacy
AcrossMart is not intended for children under 18 years of age. We
do not knowingly collect personal information from children under
18.
If we become aware that we have collected personal information
from a child under 18, we will take steps to delete that
information promptly.
If you are a parent or guardian and believe your child has
provided us with personal information, please contact us at
privacy@acrossmart.com.
Policy Updates
We may update this Privacy Policy from time to time. When we make
changes:
-
We will update the "Last Updated" date at the top of this page
-
For significant changes, we will notify you via email or in-app
notification
- We encourage you to review this policy periodically
Your continued use of AcrossMart after any changes indicates your
acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our data
practices, please contact us: