Privacy Policy Overview
Last Updated: January 2025
AcrossMart Nigeria Limited ("AcrossMart", "we",
"us", or "our") is committed to protecting your
privacy. This Privacy Policy explains how we
collect, use, disclose, and safeguard your
information when you use our mobile application and
website.
By using AcrossMart, you consent to the data
practices described in this policy. If you do not
agree with our policies, please do not use our
services.
Information We Collect
Personal Information
We may collect personal information that you
voluntarily provide when using our Platform,
including:
-
Account Information: Name,
email address, phone number, password
-
Profile Information: Profile
photo, address, city, state
-
Payment Information: Bank
account details, transaction history (we do not
store full card numbers)
-
Seller Information: Business
name, business address, CAC registration, bank
details
-
Communication Data: Messages
sent through the platform, support inquiries
Automatically Collected Information
When you access our Platform, we automatically
collect certain information:
-
Device Information: Device
type, operating system, unique device
identifiers
-
Usage Data: Pages visited, time
spent, clicks, search queries
-
Location Data: General location
based on IP address; precise location only with
your consent
-
Log Data: IP address, browser
type, access times, referring URLs
How We Use Your Information
We use the collected information for various
purposes:
-
Service Delivery: To process
orders, facilitate transactions, and provide
customer support
-
Account Management: To create
and manage your account, verify your identity
-
Communication: To send order
updates, promotional offers (with consent), and
important notices
-
Improvement: To analyze usage
patterns and improve our Platform
-
Security: To detect fraud,
prevent abuse, and maintain platform security
-
Legal Compliance: To comply
with applicable laws and regulations
-
Personalization: To provide
personalized product recommendations and content
Information Sharing
We may share your information in the following
circumstances:
With Other Users
-
Sellers receive buyer delivery information to
fulfill orders
-
Buyers can see seller business information and
ratings
With Service Providers
-
Payment processors (Paystack, Flutterwave) for
transaction processing
- Delivery partners for order fulfillment
- Cloud hosting providers for data storage
-
Analytics providers to understand usage patterns
For Legal Reasons
-
To comply with legal obligations or court orders
-
To protect our rights, privacy, safety, or
property
-
To investigate potential violations of our Terms
Business Transfers
In the event of a merger, acquisition, or sale of
assets, your information may be transferred to the
acquiring entity.
Data Security
We implement appropriate technical and
organizational measures to protect your personal
information:
-
Encryption: Data transmitted
between your device and our servers is encrypted
using SSL/TLS
-
Secure Storage: Personal data
is stored on secure servers with access controls
-
Authentication: We use secure
authentication methods including OTP
verification
-
Regular Audits: We conduct
regular security assessments and updates
While we strive to protect your information, no
method of transmission over the Internet is 100%
secure. We cannot guarantee absolute security.
Your Rights
You have certain rights regarding your personal
information:
-
Access: Request a copy of the
personal information we hold about you
-
Correction: Request correction
of inaccurate or incomplete information
-
Deletion: Request deletion of
your personal information (subject to legal
retention requirements)
-
Portability: Request your data
in a portable format
-
Opt-Out: Unsubscribe from
marketing communications at any time
-
Account Deletion: Delete your
account through the app settings
To exercise these rights, contact us at
privacy@acrossmart.com
or through our
Contact Page.
Data Retention
We retain your personal information for as long as
necessary to:
- Provide our services to you
-
Comply with legal obligations (tax records,
transaction history)
- Resolve disputes and enforce agreements
- Maintain business records
Typical retention periods:
-
Active Accounts: Data retained
while account is active
-
Transaction Records: 7 years
(legal requirement)
-
Deleted Accounts: Personal data
deleted within 90 days (some data may be
retained for legal compliance)
-
Marketing Preferences: Until
you opt out
Cookies Policy
Our website uses cookies and similar tracking
technologies to enhance your experience.
What Are Cookies?
Cookies are small text files stored on your device
when you visit our website. They help us remember
your preferences and understand how you use our
Platform.
Types of Cookies We Use
-
Essential Cookies: Required for
the website to function properly
(authentication, security)
-
Functional Cookies: Remember
your preferences and settings
-
Analytics Cookies: Help us
understand how visitors interact with our
website
-
Marketing Cookies: Used to
deliver relevant advertisements (with consent)
Managing Cookies
You can control cookies through your browser
settings:
-
Block all cookies (may affect website
functionality)
- Delete cookies after each session
- Accept only first-party cookies
- Receive notification when cookies are set
Note: Blocking essential cookies may prevent you
from using certain features of our Platform.
Third-Party Cookies
Some cookies are set by third-party services we use:
- Google Analytics (usage analysis)
- Facebook Pixel (advertising)
- Payment processors (transaction security)
Children's Privacy
AcrossMart is not intended for children under 18
years of age. We do not knowingly collect personal
information from children under 18.
If we become aware that we have collected personal
information from a child under 18, we will take
steps to delete that information promptly.
If you are a parent or guardian and believe your
child has provided us with personal information,
please contact us at
privacy@acrossmart.com.
Policy Updates
We may update this Privacy Policy from time to time.
When we make changes:
-
We will update the "Last Updated" date at the
top of this page
-
For significant changes, we will notify you via
email or in-app notification
-
We encourage you to review this policy
periodically
Your continued use of AcrossMart after any changes
indicates your acceptance of the updated Privacy
Policy.
Contact Us
If you have questions about this Privacy Policy or
our data practices, please contact us: