Privacy Policy Overview
Last Updated: 15 October 2026
AcrossMart Nigeria Limited ("AcrossMart", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our mobile application and website (the "Platform").
When you use our services, we collect information in order to provide and continually improve those services. We recognise that this is a significant commitment, and we work diligently to keep you in control. Our aim is to make our services more tailored, seamless and worthwhile for you.
Your data is processed for legitimate and lawful purposes. We recommend saving sensitive information only on your own personal devices. Declining to provide relevant information will not prevent you from using our services, although some features and transactions may be limited.
By using AcrossMart, you consent to the data practices described in this policy. If you do not agree with it, please do not use our services.
Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide when using the Platform, including:
- Account Information: Name, email address, phone number, password
- Profile Information: Profile photo, address, city, state
- Payment Information: Bank account details and transaction history (we do not store full card numbers)
- Seller Information: Business name, business address, CAC registration, bank details
- Communication Data: Messages sent through the Platform and support enquiries
Information Collected Automatically
When you access the Platform, we automatically collect certain information, including:
- Usage Data: Pages visited, time spent, clicks, search queries, and data relating to advertising and promotion
- Acquisition Data: How you found us
- Device and Location Data: Device type, operating system, unique device identifiers, and general location based on IP address; precise location only with your consent
- Transaction Data: Orders, offers and payments made through the Platform
- Log Data and Cookies: IP address, browser type, access times, referring URLs, cookies and similar identifiers
Third-Party Sign-In
If you choose to access our services through third-party sign-in providers such as Meta or Google, you acknowledge our use of the relevant data those providers share with us.
How We Use Your Information
The purposes for which we use your information include, but are not limited to:
- Purchases and Delivery: To process orders, facilitate transactions and provide customer support
- Account Management: To create and manage your account and verify your identity
- Personalisation and Recommendation: To provide a focused interface, personalised product recommendations and content
- Advertising and Communication: To send order updates, promotional offers (with consent) and important notices, and to reach and communicate with you online and offline in adherence to applicable law
- Risk Mitigation, Anti-Theft and Anti-Fraud: To detect fraud, prevent abuse and maintain the security of the Platform
- Interactions and Improvement: To analyse usage patterns and improve our services
- Legal Compliance: To comply with applicable laws and regulations
AcrossMart uses cookies and other identifiers to recognise your device so that your interface and interactions are focused on you.
Information Sharing
We share your relevant information only in the following circumstances:
With Other Users
- Sellers receive the buyer information needed to fulfil an order
- Buyers can see a seller's market and location. A seller's business name, logo and contact details are shared with a buyer only after the buyer's payment for an order with that seller is confirmed
With Service Providers
- Cloud storage and data analytics providers
- Security and login service providers
- Marketing partners
- Logistics and payment service providers
For Legal Reasons
- To comply with legal obligations, court orders or lawful requests from the authorities
- To protect our rights, privacy, safety or property
- To investigate potential violations of our Terms
Business Transfers
In the event of a merger, acquisition or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organisational measures to protect your personal information:
- Encryption: Data transmitted between your device and our servers is encrypted in transit
- Secure Storage: Personal data is stored on secure servers with access controls
- Authentication: We use secure authentication methods, including one-time passcode verification
- Regular Reviews: We conduct regular security assessments and updates
While we strive to protect your information, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security. We will never ask you for your password or other confidential details.
Your Rights
You have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Portability: Request your data in a portable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Account Deletion: Delete your account through the app settings
To exercise these rights, contact us at info@acrossmart.com or through our Contact Page.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations, such as tax records and transaction history
- Resolve disputes and enforce agreements
- Maintain business records
Typical retention periods:
- Active Accounts: Data is retained while the account is active
- Transaction Records: 7 years (legal requirement)
- Deleted Accounts: Personal data is deleted within 90 days (some data may be retained for legal compliance)
- Marketing Preferences: Until you opt out
Cookies Policy
AcrossMart uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns and improve service delivery. By using our services, you grant us permission to use cookies on your device.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use the Platform.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (authentication, security)
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
Managing Cookies
You can control cookies through your browser settings:
- Block all cookies (this may affect website functionality)
- Delete cookies after each session
- Accept only first-party cookies
- Receive a notification when cookies are set
Note: blocking essential cookies may prevent you from using certain features of the Platform.
Third-Party Cookies
Some cookies are set by the third-party services we use, such as analytics, advertising and payment providers.
Age Requirement
The benchmark for using our services is 18 years of age. By using our services you undertake that you are 18 years old or above. AcrossMart is not intended for anyone under 18, and we do not knowingly collect personal information from anyone under 18.
If we become aware that we have collected personal information from a person under 18, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@acrossmart.com.
Policy Updates
We may update this Privacy Policy from time to time. When we make changes:
- We will update the "Last Updated" date at the top of this page
- For significant changes, we will notify you by email or in-app notification
- We encourage you to review this policy periodically
Your continued use of AcrossMart after any changes constitutes acceptance of the most current version of this Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us through our dedicated channels: