FAQs

Yes, registration on AcrossMart either as a customer (buyer) or vendor (seller) is absolutely free. 

When you see any product on AcrossMart from any vendor and you decided to buy it, your money goes directly to a CBN authorized payment gateway not to the product owner/vendor. The vendor will only receive a notification of your purchase and after the product is delivered to you AcrossMart in accordance to our policy will give you 48 hours to decide whether the product meets your requirement. If you are satisfied with the order, the payment gateway will subsequently release the money to the vendor. If however you are not satisfied with the order and notified us within the 48 hours of receiving the order, in accordance with our policy we will instruct the payment gateway to refund you your money.

Yes, you may need to create an account to complete transactions or access certain services such as tracking your orders and viewing order history.

AcrossMart is a reputable online marketplace that assists Nigerian businesses, and we have a diverse range of merchants competing for business. As a result, you may come across the same product offered at different prices by different vendors.

AcrossMart ensures the quality of its products by working with reputable sellers who offer high-quality products. The platform also has a system for rating sellers and products, allowing users to share their experiences and provide feedback on the quality of products they have purchased. Additionally, AcrossMart has a customer service team that is available to help users with any issues they may encounter.

Yes, you can return a product purchased from AcrossMart. The platform has a return policy that allows users to return products that are defective or not as described. If you receive a product that is defective or not as described, you can contact AcrossMart's customer service team within 48 hours to initiate the return process. The team will guide you through the process of returning the product and getting a refund or replacement.

The platform has partnerships with various delivery companies to ensure that products are delivered to customers in a timely and efficient manner wherever they may reside. AcrossMart will provide estimated delivery timelines during checkout and will update you with tracking information as soon as it is available.

If you are not available to receive the delivery, AcrossMart will make reasonable efforts to contact you. If we are unable to contact you, you may be responsible for additional shipping costs to reschedule delivery.

Yes, simply click the compare icon on the products you would like to compare and then click again to get a side-by-side comparison of the products.

AcrossMart accepts various payment options, including debit and credit cards, bank transfers, and mobile payments. The platform is committed to providing a convenient and secure way for users to make payments for their purchases.

Yes, AcrossMart supports Small and Medium-sized Enterprises (SMEs) by providing them with an online presence, enabling them to reach a wider customer base, and growing their businesses. The platform is committed to promoting the growth of SMEs in Nigeria by providing them with a convenient and reliable way to sell their products and services online.

Yes, AcrossMart has advertising alternatives for any budget. Through sponsored advertisements, personalised ads, as well as other techniques, you may increase product visibility and market presence.

You can input your Routing Number, IBAN, and Swift Code as obtained from your bank, if not available, simply input 0000 to complete the registration process.

If you are registering your business but could not find your market then select the StandAlones category of your state. Unlisted markets are either new or among the few omitted ones. As they are eventually included, your business/shop will be moved to your respective market based on the address you provided.

Yes, absolutely. At AcrossMart we believe everyone deserve a chance to earn money as much as they want. You can do this through our Referral Program or Affiliate Program or both. Visit Earn with Us for more information.

You can contact AcrossMart's customer service team by sending an email to [email protected] or customer support line on WhatsApp. You can also contact us through our social media platforms; Facebook, Twitter, and Instagram. The team is available to assist you with any questions or concerns you may have about the platform.