Terms of Service
Last Updated: January 2025
Welcome to AcrossMart. These Terms of Service
("Terms") govern your use of the AcrossMart mobile
application and website (collectively, the
"Platform"). By accessing or using our Platform, you
agree to be bound by these Terms.
AcrossMart is operated by AcrossMart Nigeria Limited
(RC No. 1946934), a company registered in Nigeria
with its registered office at 65 Rijiyar Zaki Qtrs,
Kano, Kano State, Nigeria.
Acceptance of Terms
By creating an account, making a purchase, or using
any feature of our Platform, you acknowledge that:
-
You have read, understood, and agree to be bound
by these Terms
-
You are at least 18 years old or have parental
consent to use the Platform
-
You have the legal capacity to enter into
binding agreements
-
You will comply with all applicable laws and
regulations
If you do not agree to these Terms, please do not
use our Platform.
Account Registration
Creating an Account
To access certain features of AcrossMart, you must
create an account. When registering, you agree to:
-
Provide accurate, current, and complete
information
-
Maintain and promptly update your account
information
- Keep your password secure and confidential
-
Accept responsibility for all activities under
your account
-
Notify us immediately of any unauthorized use
Account Types
AcrossMart offers different account types:
-
Buyer Account: For users who
wish to browse and purchase products
-
Seller Account: For vendors who
wish to list and sell products (subject to
additional
Seller Terms)
Buyer Guidelines
Making Purchases
When making purchases on AcrossMart, you agree to:
- Provide accurate delivery information
-
Use valid payment methods that you are
authorized to use
-
Review product descriptions and seller
information before purchasing
- Communicate respectfully with sellers
-
Accept delivery of purchased items or arrange
returns per our refund policy
Order Confirmation
After placing an order, you will receive a
confirmation. This confirmation does not guarantee
availability. If a product becomes unavailable, we
will notify you and process a refund.
Seller Guidelines
Sellers on AcrossMart must comply with additional
terms outlined in our
Seller Terms and Conditions. Key requirements include:
-
Providing accurate product descriptions and
images
-
Maintaining adequate inventory for listed items
- Shipping products within stated timeframes
- Responding to buyer inquiries promptly
-
Complying with all applicable laws and
regulations
- Not selling prohibited or counterfeit items
Prohibited Activities
Users of AcrossMart are prohibited from:
-
Violating any applicable laws or regulations
-
Posting false, misleading, or fraudulent content
- Infringing on intellectual property rights
-
Engaging in price manipulation or fake reviews
-
Harassing, threatening, or abusing other users
-
Attempting to bypass security measures or access
restricted areas
-
Using automated systems to access the Platform
without permission
-
Selling prohibited items including but not
limited to: illegal drugs, weapons, counterfeit
goods, stolen property, and hazardous materials
Violation of these prohibitions may result in
account suspension or termination.
Refund Policy
Eligibility for Refunds
You may be eligible for a refund in the following
circumstances:
-
Item not received within the estimated delivery
window plus 7 days
-
Item significantly different from the
description
- Item arrived damaged or defective
- Wrong item received
Refund Process
-
Submit a refund request through the app within
48 hours of delivery
- Provide photos and description of the issue
-
Our team will review and respond within 3-5
business days
-
If approved, refunds are processed within 7-14
business days
Non-Refundable Items
The following items are generally non-refundable:
-
Perishable goods (food items, fresh produce)
- Personalized or custom-made items
- Digital products after download
- Items marked as "Final Sale"
Dispute Resolution
If you and a seller cannot resolve a dispute,
AcrossMart may intervene. Our decision on disputes
is final. We encourage buyers and sellers to
communicate and resolve issues amicably before
escalating to our support team.
Limitation of Liability
AcrossMart is a marketplace platform connecting
buyers and sellers. We do not:
-
Manufacture, store, or ship products (unless
explicitly stated)
-
Guarantee the quality, safety, or legality of
items listed
-
Guarantee that sellers will complete
transactions
-
Verify the accuracy of user-provided information
To the maximum extent permitted by law, AcrossMart
shall not be liable for any indirect, incidental,
special, consequential, or punitive damages arising
from your use of the Platform.
Our total liability shall not exceed the amount you
paid for the specific transaction giving rise to the
claim.
Changes to Terms
We reserve the right to modify these Terms at any
time. When we make changes:
-
We will update the "Last Updated" date at the
top of this page
-
For material changes, we will notify you via
email or in-app notification
-
Continued use of the Platform after changes
constitutes acceptance of the new Terms
We encourage you to review these Terms periodically
to stay informed of any updates.
Contact Us
If you have questions about these Terms, please
contact us: